Complaints

If something has gone wrong with Retriever, Seep, Kepto or this site, tell us. Every complaint is registered, answered in writing, and handled by a named person.

Grievance officer

• Rohan Bhaju, Director, Retriever Labs Pvt. Ltd.
  Phone and WhatsApp: +977 9845081875
  Email: hello@retrieverlabs.net
  Address: Bhaktapur Municipality-2, Itachhen, Bhaktapur, Nepal

How to complain

Any of these works, in English or Nepali:

• Email hello@retrieverlabs.net, or message us on WhatsApp.
• Call +977 9845081875.
• Inside the Seep app: Help and support.
• In writing, or in person, at the address above. Please call first so someone is there.

Tell us your name, how to reach you, which product it is about, what happened and when, and what you would like us to do. Order numbers, task links or screenshots help.

What happens next

• Registered. We log your complaint and confirm we have it, usually the same working day.
• Looked into. The grievance officer checks what happened and may ask you for more details.
• Decided in writing. You get a written answer with our reasons within 15 days of registration. If we got something wrong, we say what we will do about it.

If you are still not satisfied

You can take the matter to the Department of Commerce, Supplies and Consumer Protection (DoCSCP), or to the authorities and forums set up under the Consumer Protection Act 2075 and the Electronic Commerce Act 2081. Complaining to us first does not take away any of those rights.

Marketplace complaints (Seep)

On Seep, tasks are done by other users, not by us. We still consider every complaint about a task or a user, and we can act on accounts that break Seep's rules. See Seep's terms for the details.

Security and privacy

To report a security problem, use our security page. To ask what personal data we hold about you, or to have it corrected or deleted, write to the grievance officer above; the privacy page says more.

गुनासो सुनुवाइ

Last updated 2 November 2026.